Nicola joined Virgin Trains East Coast (VTEC) February 2016, as Head of Innovation & Business Excellence, with some big ambitions: to introduce disruptive innovation that catapults the rail industry into the future and beyond. Being at the forefront of everything innovation as well as being a key member of the business’s leadership team gives her a great insight into how VTEC’s business is moving forward in so many ways.
Nicola’s vision is for “innovation” to be a word VTEC no longer need to define: it’ll be something they just do. And her approach? To create and deliver a dramatically different and successful vision of the future of rail, through which we meet today’s challenges head-on and become resilient to the challenges of the future.
Nicola started her career in Telecoms at Virgin Media (Telewest Broadband) in 2003 and by 2016 was the Customer Contact Programme Lead where she headed up large scale and complex projects. She also did stints elsewhere in telecoms (EE) and the construction industry.